BBH in conjunction with India Backbone Implementation Network (IBIN), a Planning Commission initiative facilitated the launch of a national collaborative document titled “Aspirations for the Elderly in India.” in New Delhi on May 7th. This is a document that has been developed following discussions with local, regional and national experts in the field of Geriatric Care and one that presents recommendations in five different domains – health, social, finance, legal, and empowerment. Five discrete workgroups with national representation have been aggregated to work on moving this forward.
Thank you for your feedback. It guides us towards improving our service to you.
Patient feedback is analyzed against our service standards PACT (Professionalism, Accuracy, Courtesy and Timeliness)
Appreciations are shared with the respective departments and staff.
Your Suggestions and Complaints are compiled and reviewed. They are categorized and triaged to areas of concern so that issues can be analyzed to identify the root cause after which corrective and preventive action is undertaken. Your feedback impacts changes in and to services, processes, facilities, and infrastructure.
Won the IMA Medachievers.com Award on 1st July 2014 for ‘ Excellence in contributing towards Medical Profession’ by Indian Medical Association (IMA).
Won the coveted QCI - DL Shah Quality Award in April 2014. This for an unprecedented 2nd time in 2 consecutive years. This award won for: Healthcare Quality Initiatives for the Nation
A GUIDE TO HEALTHCARE COMMUNICATION
Recent studies have shown that health care organisations lose substantial amounts of money annually as a result
of ineffective and inefficient communication. This is not surprising, as the importance of communication in health
care has not, largely, been recognised. A result of this is that health care-providers are not given formal training in
effective communication. This book argues, therefore, that addressing communication issues among the various
stakeholders in a hospital – the patient, the patient's family, health care-providers, health care administrators and
support staff – is the key to solving systemic problems.
The chapters and illustrations in Communicate, Care, Cure are contributed by physicians, nurses, a pharmacist,
administrators and communication experts. The book is replete with typical real-life scenarios that readers can
easily identify with. It aims to increase awareness about the significance of communication in health care and will
serve as a guide to effective and efficient communication that keeps in mind the interests of the most important
stakeholder in health care – the patient.
This book is available at Bangalore Baptist Hospital at a price of Rs 320.
For more details please contact firstname.lastname@example.org
Bangalore Baptist Hospital awarded the FICCI healthcare award for operational excellence
Bangalore Baptist Hospital (BBH) was awarded the prestigious Federation of Indian Chambers of Commerce and Industry (FICCI) Healthcare Excellence Award 2012 for “Successful innovation in Operational Excellence.”The Director, Dr. Alexander Thomas, received the award on behalf of Bangalore Baptist Hospital from the FICCI president, Mr. R.V Kanoria on the 28th of August in New Delhi.
The Federation of Indian Chambers of Commerce and Industry (FICCI), the largest and oldest apex business organization, is considered as the voice of India’s business and industry. The award jury comprised of eminent members from the WHO, Ministry of Health, IIM and others chaired by Justice R.C Lahoti, Former Chief Justice of India. The short listing process was rigorous with spot inspection and presentations to review the application.
BBH was recognised for successful innovation of ‘Resident Administrator’; an after hour management strategy by in-house nursing staff and the unique ‘Performance Related Remuneration scheme’. These innovations have significantly contributed to its operational efficiency. All other chief operational parameters, financial performance, academic research and training, accreditations, environmental conservation and value for money initiatives were included in the recognition of the award. The hospital systems and processes constantly strive to strengthen and innovate for maximum efficiency and patient satisfaction. The uniqueness of the hospital is its effort to provide the best possible services at very affordable prices. The hospital can also boast of best practices to benefit the employed staff.
This comes on the heels of the award for the ‘The best teaching hospital’ by the National Board, Delhi awarded earlier this year. Bangalore Baptist Hospital is the first mission hospital to be accredited by National Accreditation Board for Hospitals (NABH) and National Accreditation Board for Laboratories (NABL) standard.
Daddy ……………. it hurts!
Mummy …………… am I safe?
Challenges to the health of our children have been changing in recent decades as we are able to tackle many diseases through immunization and child health programmes.
However new challenges are being uncovered. Child abuse and neglect is one of them. Abuse of children was first described in the West about forty years ago. Is child abuse a problem in the developing countries? Is it a new phenomenon or do we not recognize it? Child abuse, physical, emotional or sexual, is a universal problem that occurs across gender, caste, religious, ethnic, occupational and socio-economic groups. Western countries where it is considered as a problem have gone through a phase of denial while most developing countries are still denying it? The major barrier in the prevention of child abuse is to acknowledge that it exists in a society. According to the latest (2007) study by Prayas and UNICEF, 25% of Indian children experience sexual abuse ranging from fondling to rape. The report revealed that two out of every three children are physically abused and 54.68 per cent of the affected are boys. It was found that more than 53 per cent of children faced one or more forms of child sexual abuse. 5.69 per cent were severely sexually assaulted and that in most of the cases the abusers were known to their victims.
Child abuse is often considered to demonstrate an iceberg phenomenon where only a small proportion of cases would be identified. Because of this hidden nature of the abuse it is not considered as a priority compared to the burden of other acute emergencies infection or illness in a developing country. Though child abuse might not present acutely it might present indirectly as violence, school refusal, depression, and suicide, substance abuse, in conflict with law or with sexualized behaviors. A larger number of children would not complain because they have been threatened, blackmailed or tricked with bribes and the abuse described as games. So the responsibility lies on us as doctors’ teachers, lawyers judges and police and child care social workers to become aware of its existence and recognize it so that more appropriate action is taken. There is an urgent need to support children in obtaining their basic rights as human beings and equal members of society. One such step is to have a child-centered mechanism for reporting and investigating cases of child abuse. The physical and emotional well-being of the child should be the final outcome of the entire process. Effective support, rehabilitation and justice to all children who have undergone abuse is only possible through a well-coordinated and collaborative effort of various government departments and NGOs.
We at Bangalore Baptist hospital have taken the first step in this direction. Over the past few months we have undergone training sessions by people involved in this field to understand the magnitude and further extended the initiative to start a COLLABORATIVE CHILD RESPONSE UNIT named
‘BAPTIST BALA SURAKSHA (BBS)’. The new unit was inaugurated by.BBS is multidisciplinary service which will provide holistic medical ,psychological ,social and legal support to children up to 18 years of age who are suspects or victims of physical ,sexual or emotional abuse in the best interest of children and their concerned families. Children who are victims or suspects of child abuse will be interviewed by forensic interview methodology in a child friendly manner. It also aims at creating awareness amongst the general public on this issue. An exclusive email ID ‘email@example.com’ has been created for communication and advice from experts. The telephone helpline number will be 080-22024700.
The new unit was inaugurated by Dr.Shivrj Patil, Retd. Justice Supreme Court on 4-5-12.
Dr.Shivraj Patil in his address quoted, ‘’Children are the supreme assets of any country. Parents should make their children as assets rather than make assets for children. Existance of law is not the problem for abuse against children but it is the exercising of law that is important. Country needs many more child response units.Performance audit and creating awareness as well as sensitizing functionaries in the field should have priority.The media plays a very important and responsible role here.Ever vigilant civil society,dedicated NGO’s, proactive judiciaries, meaningful and purposeful media are assets to the society’’
Dr.Shaibya, Dr.Sangeetha, Mrs Khushi, Mrs Radha from Enfold Proactive Health Care Trust, Dr. Preethi Galagali, Adolescent Specialist at Bangalore Adolescent care and Counseling centre, Dr.Jagadish, Prof of Forensic Medicine, Vaidehi Institute of Medical Sciences and Dr. Ilana Kariappa, Senior Child Psychiatrist who trained us in the field of child abuse to set up Baptist Bala Suraksha chaired the session. Enfold Health Care Proactive Trust is in the process of training medical professionals to set child response units across the country. Bangalore Baptist Hospital is grateful to their vision and mission. Dr.Shekhar Sheshadri, Prof of Child and Adolescent Psychiatry at NIMHANS who made us realize the need to set up a unit for child protection during IAP Child and Adolescent week Nov 2011 addressed the gathering and emphasized the need to have many more such units in the country. Dr.Kishore Baindur, President IAP-BPS and Dr.Shubha Badami President Elect IAP-BPS graced the occassion supported our endeavor.
Our intention is to enhance the formation of well balanced individuals who are able to build fulfilling relationships and effective goals in life on a foundation of healthy self esteem. Join hands with us to create a child friendly and child safe society.
Baptist Bala Suraksha
BBH awarded "BEST TEACHING HOSPITAL" in the country by National Board of Examinations
Bangalore Baptist Hospital has been conferred with the Award for Excellence in Teaching for Accredited Hospital (DNB Program) by the National Board of Examinations.
Special congratulations for the Gold Medalists :
This would not have been possible without the hard work of the DNB Co-ordinator, all the Heads of department, Consultants of the teaching departments and other faculty members of BBH. We thank them for their continuous teaching, support, guidance and care rendered to our students for making this possible. Needless to mention the students are congratulated for their hard work and commitment.
Bangalore Baptist Hospital Receives NABH and NABL Accreditations
The first multi specialty mission hospital in South India to receive the prestigious accreditations
Bangalore, 22nd September 2011: Setting yet another benchmark in quality healthcare delivery and excellence in patient care, Bangalore Baptist Hospital (BBH) has been accredited by NABH (National Accreditation Board for Hospitals) and NABL (National Accreditation Board of Laboratories) for the delivery of highest quality of patient care from the Quality Council of India at an event held today at Bangalore Baptist Hospital. Dr. Girdhar J. Gyani, Secretary General, Quality Council of India presented the NABH certificate to Dr. Alexander Thomas, Director (CEO), BBH in the presence of Dr. Thuppil Venkatesh, Principal Advisor, Quality Council of India and the Management, staff and students of Bangalore Baptist Hospital. BBH is the only multi specialty mission hospital in South India to have received this National mark of excellence.
Bangalore Baptist Hospital aims at providing quality healthcare at affordable costs to the poor and marginalized patients irrespective of caste or creed. Being a charitable organization, BBH provides a significant amount of concessional treatment which is about 10% to 20% of its annual budget. In the last financial year, concessions of over Rs. 3 crore were given by the hospital. This is in addition to free medical care provided through palliative care and community health initiatives. BBH has also established a comprehensive teaching program in the hospital in affiliation with various educational bodies. The hospital provides Postgraduate Medical Education under the National Board of Examinations (DNB), the BSc program in nursing, Diploma programs in nursing, Allied health sciences, Pastoral care and other certificate programs. The Hospital had recently inaugurated its Cancer Centre with Radiotherapy facilities during the 38th anniversary celebrations. A state of the art Reproductive Medicine Unit is on the anvil which is being established for the benefit of the community facing issues related to infertility.
NABH is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for healthcare organisations. The NABH standards provide a framework for quality assurance and quality enhancement, while focusing on patient safety and quality of care to award accreditation to any hospital. Accreditation from NABH is a public recognition for quality care and services rendered by the organization. Being an internationally certified accreditation program, it gives healthcare organizations an opportunity to benchmark with best practices globally and to provide high quality of care that matches international standards, excellent patient satisfaction, treatment out comes and continuity of care.
NABL is an autonomous body under the aegis of Department of Science & Technology, Government of India. NABL has been authorised as the sole accreditation body for Testing and Calibration laboratories and has been established with the objective to provide a scheme for third-party assessment of the quality and technical competence of testing and calibration laboratories. NABL provides laboratory accreditation services to laboratories that are performing tests / calibrations in accordance with ISO/IEC 17025:2005 and ISO 15189:2007 for medical laboratories.
Speaking on the occasion, while presenting the NABH and NABL certificatesDr. Girdhar J. Gyani, SecretaryGeneral, Quality Council of India said “Thisaccreditation is testimony to the fact that BBH CarePathways are protocol driven, reflect global practices and ensure that patients consistently receive quality health care. The hospital was accredited by NABH & NABL after rigid and strict quality assessment and audit. We would like to congratulate the BBH team on fulfilling the high standards required for receiving this accreditation”. Dr. Suranjan Bhattacharjee, Director, CMC, Vellore, conveyed his greeting to BBH for their accomplishment.
Receiving the certificates, Dr. Alexander Thomas, Director (CEO), BBH, said “These coveted accreditations were achieved only through the continuous efforts of all staff of BBH to incorporate NABH & NABL standards and tools into the hospital system. We are happy that our efforts have been recognized. The efforts and services have been, and will continue to be, of great benefit to the people we serve, and our community at large”.The receiving of the NABH & NABL accreditation is an evidence of BBH’s excellence in medical services and the care we provide to each of our patients in a clean and safe environment. Accreditiation from the Quality Council of India is a significant mark of distinction that proves the expertise, quality care, and excellent service that BBH offers to its patients and referring physicians.